Frequently Asked Questions

  • DICOM files (.dcm) of the total skull tomography 
  • Extraoral photos (frontal, smile and right profile) 
  • Intraoral photographs (front and right and left side) 
  • Occlusal photos (upper and lower) 

Important remarks: 

  • Export of Compacted Multislice / Medical Tomography DICOM (.dcm) files: slices of a maximum of 1mm or less. 512 X 512 matrix 
  • Export of Dental Tomography DICOMs (cone beam) files - 0.4 mm voxel We do not perform analysis from incomplete tomography. That is, it must include the entire region from the glabella to the hyoid, from the nose to the ear, and especially the TMJ. Also, the patient MUST be in Maximum intercuspidation (closed mouth). See Export of Dental Tomography DICOMs (cone beam) files - 0.4 mm voxel • We do not perform analysis from incomplete tomography. That is, it must include the entire region from the glabella to the hyoid, from the nose to the ear, and especially the TMJ. Also, the patient MUST be in Maximum intercuspidation (closed mouth). See the example here (as a PDF link) .
  • Do not use supports that alter or compress the soft tissue in the tomography, such as chin rest, occlusal positioner, forehead band, auricular positioner. See the example here.

Yes, it is possible for the healthcare professional. To do this, simply register on our portal and send us the tomography files (dicom) and the patient's photos. 

For more information about the processes to request the EASY 3D Protocol, contact us or contact our call center by email contato@easy3d.com.br or whatsapp: +55 (61) 9 9417-2443. 

Yes. Ask the radiology clinic, after performing the CT scans, to export the files in compacted multislice format: slices of 1 mm maximum or less. 512 X 512 matrix. 

In some cases the medical radiology clinic does not send us the files (they deliver a CD / DVD to the patient) in these cases, the patient must send us these files, if you have any difficulties contact our call center +55 (61) 3222-6363 , whatsapp: +55 (61) 9 9417-2443 or email contato@easy3d.com.br.

No prior preparation by the patient is recommended.Earrings, necklaces, and removable prosthetics should be removed prior to imaging so that they do not produce image artifacts.

In the case of dental tomography (CBCT), the acquisition time is LESS THAN 1 MIN. Depending on the scanner used, the patient will remain standing or sitting for image acquisition.

 

- In the case of medical (helical) tomography, the acquisition time is much longer (<20 min approximately) and the patient must be lying down.

The patient should keep the mouth closed without interfering with the bite (Maximum habitual intercuspation, MIH). Do not use accessories such as earrings, piercings, any type of device that interferes with the maximum intercuspidation, except occlusion registration or a guide made by the requesting dentist. (Wax records are not allowed because its thickness interferes with the analysis)